FAQs
If delivery isn’t just shipping code. What is it?
Delivery is not unique to software and it is defined as “Any contact with customers during which customers seek or provide data, handle their affairs, or fulfill their duties.”
Aside from shipping code, delivery includes things like discovery, documentation, incident reports, release notes, announcements, and more. Any time you engage a user to provide value you are engaging in delivery.
What are the hallmarks of exceptional delivery?
Oh boy. There are whole books written on this topic and we hope to add to the discussion. The short short version is that delivery should be consumer-focused, reliable, predictable, and effective.
How does Visr help me improve delivery?
Visr makes delivery a first-class citizen and by simply using Visr’s tools to help you do the things you are already doing you will start reaping the benefits of exceptional delivery.
- Visr is predictable, all the information across your platform is in one place.
- Visr is reliable, even (and especially) if your systems fail you can still communicate using Visr.
- And Visr is effective, with the service graph and opt-in notifications your users get just the information they need where and when they need it.
What are the benefits of exceptional delivery?
Exceptional delivery leads to high adoption, high developer satisfaction, effective teams, and reduced costs. When the software provider and consumer are within the same company the benefits of exceptional delivery are multiplied!
Wait what cost does Visr reduce, how?
How is a longer story, but check out our user stories to get an idea of how much time is regularly wasted by organizations and how Visr can help. But below is the short list of some of the costs in both time and money that Visr helps reduce.
- Reduces hosting costs
- Reduces integration costs
- Reduces communication overhead
- Reduces high volume low quality information
- Reduces development lead time
- Reduces onboarding costs
- Reduces maintenance costs
- Reduces handoff costs and reduces likelyhood of a handoff causing a failure
- Reduces duplication of effort
- Reduces the likelyhood of a critical system failure
- Reduces the likelihood of a cascade of failures
- And much, much more