Low Adoption and Duplication of Effort

One company we studied had 7 image resizing services. When this was discovered and teams were asked why they had each built an image resizing service there were three barriers to adoption that were cited more than any others.

• Lack of awareness. Some teams had no idea other services existed. Indeed the company itself had no idea they had 7 services doing the same exact thing. Visr fixes this by being a consistent place to find and adopt the best services your platform has to offer.

• Lack of trust. Some teams didn’t trust other services to be stable. Teams want to be confident their services will work. Adopting a service is taking on an “unknown element”. Commercial services tout their reliability data but for internal services this information is rarely readily available. Visr puts reliability data front and center, letting your teams adopt platform services with confidence; saving time, saving money, and letting your teams focus on the products that drive your business.

• Lack of information. Hard to locate and inconsistent information was another major barrier to adoption. Where is the documentation? How do I request a feature? How will I know if there is an incident? Who do I contact if I have a question? How do I report an issue with the service? The answers to these questions are often institutional knowledge contained only in the heads of a few individuals. With Visr the answers you are looking for are all in one place.

Institutional Knowlege and Signal to Noise Ratio

One company we studied was distributing content to social media. The team responsible for distribution had recently changed leadership. So, when a mass company email went out notifying the company of a change to an obscure tracking beacon, the distribution team was unaware they had a dependency and they disregarded the email. It was not until end of month when reports were significantly off that they realized their error. Teams waste countless hours reading emails and notices that do not apply to them, and critical information is often lost when information is high volume and low quality. Visr has dependency tracking built-in, there is no noise. You only get the information important to you.

Insufficient Documentation

“Software Engineering at Google” cites poor documentation as the number one complaint in their annual developer survey. The long term benefits of robust documentation are undisputed, yet many projects still suffer from poor documentation. Why? One of the reasons is up-front costs, many teams balk when it comes time to create or maintain documentation because of the up-front costs. Creating documentation, standing up servers, styling pages, all take time and effort immediately, while the rewards of good documentation are accrued in small increments over time. Visr makes creating and maintaining documentation quick and easy reducing up-front costs and allowing your teams to start reaping the rewards of great documentation.

Communication Failures

One company we studied had a critical authorization system that was well documented and widely adopted. But when that system suffered a significant network failure no one was informed and no one could access their documention because it was all on the same network as the service. No one knew why their systems were suddenly failing and the team responsible had to waste valuable time frantically responding to a flood of incoming emails. Visr lets you communicate when it is most critical, when your systems fail.